Privacy Policy
Privacy Policy – Ezora Health (Quelo LLC)
Effective Date: August 3, 2025This Privacy Policy describes how Quelo LLC (d/b/a Ezora Health, “Ezora,” “we,” “us,” or “our”) collects, uses, and shares personal information when you use our website https://ezorahealth.com and any services that link to this Privacy Policy (collectively, the “Services”). This policy does not apply to third-party services or websites not controlled by us.
1. Updates to This Policy. We may update this Privacy Policy periodically. Changes will be posted on our website with a revised effective date.
2. Information We Collect:
A. Information You Provide
- Account Details: Name, email, password, shipping/billing address.
- Purchases: Payment and order info (processed by Shopify or third-party payment platforms).
- Communication: Emails, chats, surveys, reviews, or referrals.
- Health & Wellness Data: If you voluntarily share supplement usage or health-related preferences.
- Job Applications: Contact info, resumes, and related materials.
B. Automatically Collected
- Device Data: IP address, browser type, location, and interactions on the website.
- Cookies & Technologies: Used for analytics, advertising, and personalization.
C. Third-Party Sources
We may receive information from partners like Shopify, Facebook, Google, or others you connect with.
3. How We Use Your Information
- Fulfill orders and provide customer service
- Improve user experience and website performance
- Personalize product suggestions and ads
- Conduct surveys, research, and promotions
- Comply with legal obligations
- Send marketing communications (with consent)
4. How We Share Your Information
We may share personal data with:
- Service Providers: Shipping, hosting, marketing, analytics, and payment processing (e.g., Shopify, Klaviyo, Omnisend).
- Advertising Platforms: Meta, Google, Pinterest, etc., for tailored advertising.
- Affiliates and Business Partners: When providing joint offerings.
- Legal/Regulatory Bodies: When required by law or to protect rights.
- In Case of Business Transfers: If we undergo a merger, acquisition, or sale.
We do not share your phone number with third parties for SMS marketing.
5. Your Privacy Choices
- Email Opt-Out: Use the unsubscribe link in emails.
- Text Opt-Out: Reply “STOP” to any SMS.
- Cookies: Adjust browser or use our cookie banner.
- Ad Preferences: Opt out at DAA, NAI.
6. Data Retention
We retain data as long as needed for business operations, legal compliance, dispute resolution, or improvement purposes.
7. International Transfers
Data may be stored or processed in the U.S. or other countries. Protections are in place for cross-border transfers where required.
8. Children’s Privacy
Ezora does not knowingly collect data from individuals under age 16. Contact us if you believe a minor has provided personal information.
9. State-Specific Disclosures
California (CCPA) You may have rights to:
- Know, access, or delete your data
- Opt-out of data sales or cross-context advertising
- Request correction
- Appeal decisions
We may “share” limited personal data with advertisers. Opt out via our cookie banner or by contacting us.
Washington/Nevada (Health Data)
If you’re a WA or NV resident, you may:
- Request access to or deletion of “consumer health data”
- Withdraw consent
- Request information on how your data is shared
10. Shopify Disclosure
Ezora’s store is hosted on Shopify. Shopify collects and uses your information to help power our store and other merchants’ stores. Learn more at the Shopify Consumer Privacy Policy or opt out here.
11. Contact Us
Quelo LLC (d/b/a Ezora Health)
Email (General): hello@ezorahealth.com